Refund Policy

Subscriptions

Cancel any time from the Billing page. Cancelling stops the next renewal; you keep access and remaining credits until the end of the period you already paid for. We don't pro-rate partial periods, and renewals already charged are generally not refunded unless the law says otherwise or you contact us within 48 hours of an accidental renewal and haven't used the new credits.

Credits

Credits you have spent are not refundable, because generation costs us money the moment it runs. Unused credit packs bought in error can be reviewed if you contact us within 14 days and haven't spent any of them.

Failed generations

If a generation fails, or gets stuck and times out, the credits are returned to your balance automatically. If something looks wrong, contact us and we'll check.

Results you don't like

AI results vary. A result you dislike is not a failure and isn't refunded, but trying a different model, prompt or template is the fix.

Your statutory rights

Nothing here limits consumer rights you have under the law where you live, for example cooling-off rights or rights over faulty digital services. Where those apply they take priority.

How to ask

Email support@renafy.com with your account email and the charge date. We reply within 2 business days. Refunds go back to the original payment method via TagadaPay and can take 5-10 days to show.

Disagree with a decision? See complaints.