Complaints

If something went wrong, we want to know and we want to fix it.

How to complain

Email support@renafy.com with the subject "Complaint". Include your account email, what happened, when, and what outcome you'd like. Screenshots or order references help.

What happens next

1. We confirm we have it within 2 business days.
2. Someone who wasn't involved in the original decision reviews it.
3. We send you a full written answer within 14 days. If it needs longer we tell you why and when to expect it.

Not happy with the answer?

Reply and ask for a second review. You can also contact your payment provider or card issuer, a consumer protection body, or a data-protection authority, depending on the issue.

Reporting content instead?

If your complaint is about content that depicts you without consent or involves a minor, use the content removal form. Those reports are handled within 48 hours.